Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag a new sweepstakes casino we should look at? Here's how to reach the team behind ahaconference.org, and what we can and can't help with.
How to reach us
The best way to contact us is by email at [email protected]. We read every message and try to respond within a couple of business days, though it can take longer during busy periods. If your enquiry relates to a specific platform, please include the name of the operator and, where relevant, the state you're writing from — laws and eligibility for sweepstakes casinos vary by state, so context helps us give you an accurate answer.
What we can help with
- Corrections or updates to information on this site, such as an offer, rating, or state-availability detail that looks out of date
- Suggestions for sweepstakes casinos we haven't yet covered
- General questions about how the sweepstakes model works, including how Gold Coins and Sweepstakes Coins differ
- Feedback on your experience with a platform featured in our about us page's coverage
- Questions about how we put our rankings together
What we can't help with
We're an independent review and comparison resource, not a customer support line for any individual operator. That means we can't:
- Process or influence account verification, deposits, or prize redemptions on your behalf
- Access, close, or recover your account with any sweepstakes casino
- Confirm whether a specific platform is permitted in your state — operators set and change their own eligibility lists, so always check the terms directly on the site you're using
- Provide legal, tax, or financial advice about prize redemptions or state tax obligations
If your issue is with an account, a redemption, or a payment, the fastest route is the support channel listed on that operator's own site — usually a help centre or support email tied to your account. For questions about how sweepstakes casinos work more broadly, including responsible play, our responsible gambling page and terms and conditions page are good starting points before you email us.
A note on what we cover
Our reviews and rankings are based on publicly available information about each operator's offers, game libraries, and terms, checked as of {{ t('updated') }}. We don't process real-money wagers ourselves, and nothing on this site should be read as a guarantee of any outcome, prize, or redemption amount — sweepstakes casino games involve chance, and results are never certain. If you write in about a specific offer or rating, we're glad to explain the reasoning behind it, but we can't make exceptions to an operator's own eligibility or verification rules.
Before you write in
A few quick checks that often answer common questions faster than waiting for a reply:
- For state availability, check the operator's own terms page — this changes more often than most people expect
- For age requirements, most platforms set a minimum of 18, though some require 21 depending on the state or company policy
- For redemption questions, look for the platform's stated minimum thresholds and identity verification steps, usually outlined in its terms and conditions
- For "no purchase necessary" details, most legitimate platforms explain their free alternative method of entry in their official rules
If none of that answers what you need, email us directly and we'll do our best to point you in the right direction.